Privacy Policy

Effective Date: May 19, 2026

At Zezau, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, interact with our services, or make a purchase from our store.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, contact us, create an account, or place an order, we may collect information such as your name, billing and shipping address, email address, phone number, order history, payment and transaction details, IP address, device information, browser type, and website activity or usage data.

Payment information is processed securely through trusted third-party payment processors. Zezau does not store full payment card details on its servers.

How We Use Your Information

We may use your information to process and fulfil orders, provide customer service and support, send order confirmations and shipping updates, improve website performance and customer experience, detect fraud or unauthorized activity, comply with legal obligations, and send marketing communications where consent has been provided or permitted by law.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, remember user preferences, analyze website traffic, and support analytics, advertising, and marketing activities.

You may disable cookies through your browser settings; however, certain website features may not function properly if cookies are disabled.

Third-Party Services

We work with trusted third-party providers that help operate our business, including Shopify, payment processors, shipping carriers, analytics providers, and advertising or marketing platforms.

These providers receive only the information reasonably necessary to perform their services and are expected to process information securely.

Data Security

We implement commercially reasonable safeguards designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

Although we take security seriously, no method of electronic transmission, internet communication, or data storage can be guaranteed completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain transaction records, comply with legal, accounting, and tax requirements, resolve disputes, and enforce agreements.

When information is no longer required, it may be securely deleted or anonymized.

Marketing Communications

If you subscribe to our mailing list or provide consent, we may send promotional emails regarding products, launches, updates, or special offers.

You may unsubscribe from marketing communications at any time using the unsubscribe link included within the email or by contacting us directly.

Your Privacy Rights

Depending on applicable Canadian privacy laws, you may have rights relating to your personal information, including requesting access to your information, correcting inaccurate information, requesting deletion of eligible information, or withdrawing consent for marketing communications where permitted.

To make a privacy-related request, please contact us using the information below.

Children’s Privacy

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children.

If we become aware that information from a child has been collected without proper consent, we will take reasonable steps to delete that information.

International Visitors

Zezau currently operates and serves customers within Canada only.

If you access our website from outside Canada, your information may still be processed or stored in Canada or in jurisdictions where our service providers operate.

By using our website, you acknowledge that your information may be subject to Canadian privacy and data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, regulatory, or business changes.

Any updates will be posted on this page together with the revised effective date.