Payment Policy

Payment Methods Accepted

At Zezau, we offer secure payment processing through Shopify Payments. We currently accept major payment methods available at checkout, including:

  • Visa
  • Mastercard
  • American Express
  • Discover (where available)
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Other approved payment methods displayed during checkout

All payments are processed securely through Shopify’s encrypted payment platform.

Currency

All prices displayed on our website are listed in Canadian Dollars (CAD) unless otherwise stated.

Customers are responsible for any applicable taxes, duties, or fees required by their local jurisdiction.

Payment Authorization

By placing an order, you authorize Zezau to charge your selected payment method for the total amount shown at checkout, including product cost, shipping fees, taxes, and any applicable charges.

Orders will only be processed once payment authorization has been successfully completed.

Order Processing

After successful payment confirmation, orders are submitted for fulfillment and processing.

As a Canadian online retailer operating with international fulfillment partners, processing and shipping times may vary depending on product availability, supplier handling times, and destination.

Estimated delivery timelines are provided for reference and are not guaranteed.

Pricing & Availability

We reserve the right to update product pricing, promotions, availability, or discontinue products at any time without prior notice.

In rare cases involving pricing errors, payment processing issues, suspected fraud, or unavailable inventory, we reserve the right to cancel or refuse an order. If payment has already been collected, a full refund will be issued to the original payment method.

Fraud Prevention & Verification

To protect our customers and business, Zezau reserves the right to review orders for fraud prevention purposes. Additional verification may be requested before an order is approved or shipped.

Orders identified as high-risk, unauthorized, or fraudulent may be delayed, cancelled, or refunded.

Chargebacks & Payment Disputes

If you experience an issue with your order, please contact us before initiating a payment dispute or chargeback.

Unauthorized chargebacks, false claims, or fraudulent disputes may be challenged with supporting order, shipping, and communication records.