Welcome to the Zezau FAQ page. Here you’ll find answers to the most common questions about our products, shipping, returns, and policies. If you don’t see what you’re looking for, our support team is always happy to help.

We’re committed to making your experience with Zezau simple, reliable, and enjoyable.

Shipping

Do you ship across Canada?

Yes, Zezau proudly serves customers across Canada.

Do you offer international shipping?

Zezau primarily serves customers within Canada. Shipping to other markets currently is not an option. 

How long will it take to receive my order?

Orders are typically processed within 1–4 business days.

Estimated delivery times:

Standard Shipping (Free): 11–19 business day

Do you offer free shipping?

Yes, we offer free standard shipping on all Canadian orders.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor your shipment.

What shipping carriers do you use?

We work with trusted carriers such as Canada Post, UPS, FedEx, DHL, and other logistics partners.

Orders & Changes

Can I change or cancel my order?

Orders may be canceled within 12 hours of being placed for a full refund. After this period, orders may already be in processing or shipment preparation and may no longer be eligible for cancellation.

Please contact us immediately at support@zezau.com if you need assistance.

I entered the wrong shipping address. What should I do?

Please contact us as soon as possible. If the order has not shipped yet, we may be able to update the address.

Products

Can I return my product?

Yes, we offer a 30-day return window for eligible items. Products must be unused, in original condition, and include original packaging and accessories.

Are returns free?

Approved returns include a downloadable prepaid return shipping label at no additional cost to the customer.

Do you charge a restocking fee?

Certain approved returns may incur a 20% restocking fee to cover inspection, repackaging, and handling costs.

Can I personalize or customize products?

Some items may be customizable. Please review the product page for specific details. Customized or made-to-order items may not be eligible for return.

Will the product look exactly like the photos?

We aim for accurate product photography, but slight differences in color or texture may occur due to screen settings and natural material variations.

Are your products handmade?

Many of our products are crafted by skilled artisans, meaning each piece may contain unique characteristics and natural variations.

Returns & Refunds

How do I start a return?

Email us at support@zezau.com with your order number and reason for return. Once approved, we’ll provide return instructions and a prepaid return shipping label.

How long do refunds take?

Approved refunds are processed within 7 business days after the returned item has been inspected. Depending on your bank or payment provider, additional processing time may apply.

Do you offer exchanges?

We currently do not offer direct exchanges. If you would like a different item, please place a new order and return the original item if eligible.

Delivery Issues

What if my order arrives damaged or incorrect?

Please contact us within 48 hours of delivery and include clear photos of the issue. Our support team will work quickly to resolve the matter.

What if my package is delayed?

Shipping estimates may vary due to weather conditions, carrier delays, or peak shipping periods. We appreciate your patience in these situations.

What happens if my package is lost?

If your package appears lost in transit, contact us and we’ll assist in locating or resolving the shipment issue.

General Questions

Where are you located?

Zezau is based in Mississauga, Ontario, Canada.

Do you have a physical store?

Currently, we operate exclusively online to serve customers across Canada.

How can I contact you?

You can contact our support team anytime using the information below.